Customer Guide

How do I register for an account?
Click on the “Sign In/Register” button found at the top right-hand corner of the screen.  When the pop-up screen appears, click on ‘Sign Up’ and fill u...
Thu, 9 Mar, 2023 at 4:19 PM
How do I sign in to my account?
Click on the ‘Sign In/Register’ button found at the top right-hand corner of the screen.  When the pop-up screen appears, enter your email address and ...
Thu, 9 Mar, 2023 at 4:23 PM
What happens if I have forgotten my password?
Click on the ‘Sign In/Register’ button to bring up the pop-up screen.  Then, click on ‘Forgot password?’ and enter the email address you registered wit...
Thu, 9 Mar, 2023 at 4:23 PM
How do I view products available for purchase?
Sign in to your account by clicking on the ‘Sign In/Register’ button found at the top right-hand corner of the screen and filling in your email and passwo...
Thu, 9 Mar, 2023 at 4:24 PM
What is the difference between a recurring and one-off product?
A recurring product is a subscription purchase that repeats on a set frequency (e.g. monthly). During the first recurring checkout, you would be required ...
Thu, 9 Mar, 2023 at 4:37 PM
How do I subscribe to a product?
To subscribe to a recurring product: Select a product from the homepage by clicking on the relevant product card.  After clicking on the product card,...
Thu, 9 Mar, 2023 at 4:37 PM
How do I purchase a one-off product?
To purchase a one-off product: Select a product from the homepage by clicking on the relevant product card.  After clicking on the product card, you w...
Thu, 9 Mar, 2023 at 4:41 PM
What payment methods are available?
You have the option to pay via 2 payment methods:  FPX - Online banking Debit/Credit Card - Visa or Mastercard 
Thu, 9 Mar, 2023 at 4:41 PM
I am checking out a recurring product. Why am I being charged more than the order amount?
The amount that you see during the OTP/2FA process is not the amount that is being charged to your card. Instead, it is an indication of the maximum amoun...
Thu, 9 Mar, 2023 at 4:41 PM
I have purchased a second subscription. Why do I not need to input my payment details?
Once you have set up a recurring payment (FPX Direct Debit or card tokenisation), there is no need to reauthorise a mandate. All subscription payments wil...
Thu, 9 Mar, 2023 at 4:41 PM