The Payouts feature allows merchants to send payments to stakeholders - whether it is their customers, employees or suppliers. To set up Payout...

Before making payments to a customer, merchants must make sure that the customer is an existing payee. To set up a payee, merchants will need to complete a ...

Merchants can see the list of payees created under “View Payees”. To view payees: Click on the main menu. Select “Payouts” - “View Payees”.

The Payouts feature allows merchants to disburse payments to their customers. Before making a payment to a customer, merchants need to make sure that the cu...

Instead of performing individual payouts, Curlec offers a batch upload function which allows merchants to make multiple payments to different stakeholders a...

Yes, each payee can have more than one bank account added to their record. New payee bank accounts can be added during the process of creating a new payee o...

In the event merchants would like to suspend Payouts to a particular payee, they may deactivate the payee's record. Note that this does not remove a pay...

To activate a deactivated payee: Click on the main menu. Select “Payouts” - “View Payees”. Look for the payee you wish to activate. Click on th...

The Payout process is a two-step process involving an initiator and approver. After the initiator has generated a Payout, they will need to get it approved ...

If a customer reports that he/she has been mistakenly charged or overcharged, merchants can conveniently issue a refund to them via the “View Collections” p...