A mandate is an authorisation given by your customers, that allows you to collect payments from their bank accounts directly. The mandate contains informati...

To authorise a mandate, your customer would need to agree to the Terms and Conditions on the mandate form and Proceed to FPX. They would then be redirected ...

To create a mandate: Click on the main menu. Select “Mandate” - “New Mandate”. Fill in the mandate form. Fields with * are mandatory. Tick on th...

In addition to the primary email on the mandate form, your customers can now add one or more email(s) to be cc'd when receiving emails from Curlec.  ...

The View Mandates page is where you can see the list of mandates created and check the status of each mandate, see full list of statuses below. Users ca...

Instead of creating new mandates individually, Curlec offers a batch upload functionality which allows you to create multiple mandates at once. You would ha...

There are 2 ways to search for mandates. 1. To perform a quick search:  Click on the search icon on the top right corner.  Enter mandate Reference ...

If customers wish to make changes to their details on the mandate, they will have to inform you (the merchant). You are to make amendments on behalf of the ...

You can see the list of mandates created under View Mandates. To avoid displaying unnecessary information, you can choose to hide or unhide details that app...

If you wish to keep a record of the mandates in Excel, you can export the mandate list into a spreadsheet. To export mandates to an Excel spreadsheet:  ...