Status

Description

Inactive

1. Customer clicked on “Secure Checkout” but does not complete the mandate authorisation process, OR 

2. The subscription is suspended due to failed payment.

Pending

The mandate authorisation is successful and the enrolment report (ENRP) has not yet been returned by the buyer bank. This status is only applicable to recurring plans when Direct Debit (FPX) is chosen as the payment method.

Enrolment approved

The enrolment report (ENRP) has been received by the seller bank. The first collection will be attempted. 

Active

Payment collections for the subscription were successful so far.

Paused

The subscription has been temporarily stopped by the customer or merchant.

Awaiting cancellation

Your cancellation request has been submitted and is pending action by you. Note: Your subscription has not yet been cancelled.

Cancelled

The subscription has been successfully cancelled by the admin.