In addition to the primary email recipient, merchants can add one or more merchant email(s) to be carbon copied (CC) when they or their customers receive a Curlec email. This makes it easier for customers to direct enquiries to merchants.

Merchants can also enable their customers to add a CC email recipient from the mandate form.

When sending out Curlec emails, please ensure that the type of email notifications to be sent/received are carefully chosen, as described in the step-by-step guide here.

To add merchant CC email recipients:

  1. Click on the main menu.

  2. Select “Settings” - “General”.

  3. Under Merchant Email CC”, enter the email(s) of the recipient(s).

  4. Multiple emails must be separated by a semicolon (;).

  5. Click on “Save” and refresh the page.