Group Pay allows you to collect payments from one mandate that is paying on behalf of multiple customer accounts.

To set up the relationship between the mandates and customer accounts, you would need to upload a mapping file which consists of 2 columns - mandate payment reference number and account number. The account numbers should be unique and multiple account numbers can be linked to one mandate.

The mandate payment reference number should belong to an existing active mandate in the system.

To upload a mapping file:

  1. Click on the main menu.

  2. Select “Batch Upload”.

  3. Select the GroupPay Mapping” option and click Download”.

  4. Complete the Excel template and rename the file.

  5. Drag and drop the completed file into the upload box or click Browse” to choose the file from the computer.

  6. Click Upload”.