Curlec can attempt a collection retry for unsuccessful collections due to insufficient funds in the buyer's bank account. Curlec performs this on behalf of the merchant bank via its Auto Retry function.

These retries are triggered automatically when an "Insufficient Funds" status is returned. Each retry iteration will generate a new Collection File which will be uploaded to the bank's server. Curlec allows for up to 99 Auto Retry attempts, but it is advisable to set it at 20 as higher retry counts may affect the maximum frequency of collections. 

Please note that scheduled collections will stop being created for a mandate after all retries for a collection have failed.

There are 3 schedule options for when Auto Retries can be performed: 

1. Retry on next window

- Follows the IBG Transfer Schedule. After 4.30pm, the next retry will be in the first window of the next working day.

2. Retry on next working day

- Retry in the first window of the next working day.

3. Retry on next (n) working days

- Retry after a specified number of working days.

To enable Auto Retry for all mandates:

  1. Click on the main menu.

  2. Select “Settings” - “General”.

  3. Click on the “Collection” tab on the top bar.

  4. Tick on the “Collections Auto Retry” checkbox.

  5. Specify the maximum number of retries.

  6. Choose your preferred Auto Retry schedule.

  7. Click on “Save” and refresh the page.

To configure Curlec's Auto Retry for individual mandates when using Scheduled Collections:

  1. Click on the main menu.

  2. Select “Mandates” - “View Mandates”.

  3. Open the Collection Settings of the desired mandate.

  4. Specify the number of Collection Auto Retries, and click Submit.

  5. If this field is left empty, the number of retries will follow the amount specified in the General Settings. 

  6. If Scheduled Collections are enabled, a pop-up message will appear to request to overwrite all upcoming scheduled collections In Queue with the updated Auto Retry settings.

Note: This deletes the existing list and generates new Scheduled Collection entries following the updated collection settings.