Merchants can configure the email settings to choose which emails are automatically sent to their customers and/or themselves. This is to avoid spamming the recipient’s inbox with too many unnecessary emails.
In addition to the primary email recipient, additional merchant email recipient(s) can also be CC'd. Please follow the step-by-step guide here to do this.
To configure email settings:
Click on the main menu.
Select “Settings” - “General”.
Click on the “Email Settings” tab on the top bar.
Click on the toggle to enable/disable the automatic email(s) sent to the recipient (customer/merchant).
Click on “Save” and refresh the page.